STUDI PENGARUH MOTIVASI DAN BEBAN KERJA PADA KINERJA PETUGAS AVSEC DI PT ANGKASA PURA II BANDARA RADIN INTEN II LAMPUNG
DOI:
https://doi.org/10.70900/jea.v2i1.89Keywords:
PT Angkasa Pura II, Aviation Security, Performance, Work Motivation, Excellent ServiceAbstract
PT Angkasa Pura II (Persero) is one of the state-owned enterprises engaged in airport services in the West Indonesia region, including Radin Inten II Lampung International Airport. As an airport with international status, excellent service is a must, especially for Aviation Security (Avsec) officers who are the front line in maintaining passenger safety and comfort. However, the evaluation of Avsec's performance at Radin Inten II Airport showed a downward trend in the 2020-2022 period, both in terms of the number of officers with the predicate "very good" and "quite good." Several factors that influence this performance include discipline, responsibility, and technical constraints such as thoroughness in checking passengers and luggage. In addition, work motivation is one of the main issues, where the lack of support from superiors and appreciation for workloads has an impact on the work spirit of officers. This study aims to analyze the factors that influence the performance of Avsec officers and offer solutions to improve work motivation and efficiency, so that security and service standards can be maintained.
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